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Price offer information

The validity of the offer

The offer is valid for 30 days from the date stated on the offer.
Delivery time can change, see below. 

Exchange system

All offered gearboxes, transfer units, differentials and turbos as well as spare parts presuppose that the customer's defective unit is returned. Failure to return will be charged afterwards (deposit does not normally need to be provided), this is called a core fee. The return unit must be returned within 14 days of delivery. Note that external damage means that part of the core fee is charged. The fee varies with the damage - therefore always inform customer service if the return unit has external damage when ordering.

Oil for gearboxes, rear axles, distribution boxes etc.

Modern automatic and manual gearboxes require better quality oil than before, there are many different specifications to take into account. Durability and comfort are often affected by oil quality, therefore the right oil must be used. When we offer oil, we guarantee that the oil meet the car manufacturer's requirements.

Delivery time

The stated delivery time is to be considered as a delivery forecast. A stock item can never be reserved other than by ordering the item. Therefore, no guarantee is given that the stated delivery time applies until we confirm the order. 

Shipping and customs

Unless otherwise agreed, the cost of return shipping for the exchange unit is included in the offer. This means that there are two shipments is included in the offer, one outgoing and one incoming. The shipping note for return shipping is attached to the shipment or distributed to you in connection with the return shipping being booked.
» Return shipping is booked via our website 
Information and reminders about returns are sent by e-mail. For deliveries outside the EU: Any VAT and customs fees will be charged to the recipient. This is administered by the transport company. The shipping cost is VAT exempt.

Warranty

  • 2-year warranty on both factory refurbished and used gearboxes, transfer units and differentials.
    • 1-year warranty on borth factory refurbished and used turbos.
  • Warranty covers labor costs.
  • Warranty covers shipping damage and lost goods.
  • We guarantee that the part is ready for installation upon delivery and that the electronics of the part fit the vehicle (programming and adaptation may be required after installation).
    » Read our full warranty terms

Right of Withdrawal

Companies
Companies do not have a legal right of withdrawal. If you have any questions regarding the right of withdrawal for companies, please contact us via email at sales@hellstengears.com.

Private Individuals
Products may be returned in undamaged, unused condition (unmounted) and with an undamaged original packaging within 14 days from the delivery date. If the product has been handled to a greater extent than necessary and is not in substantially unchanged condition, Hellsten Gears AB reserves the right to make deductions for depreciation from the amount to be refunded. We will investigate whether any costs have been incurred and, if necessary, request compensation. In order for us to handle your case, please contact us promptly via email at sales@hellstengears.com.

When exercising the right of withdrawal, there is always an administrative fee of 800 SEK excluding VAT (1000 SEK including VAT), and additional costs may be incurred in addition to the administrative fee.

Special Ordered/Specially Manufactured Products
Companies and private individuals

The return right/withdrawal right does not apply to special ordered goods, i.e., goods that are not in our regular range or that are customized for a specific vehicle (or where parts or software have had to be acquired for a specific vehicle). A special ordered item incurs costs for us. We will investigate the costs we have incurred for the special ordered item and then present a claim for compensation that corresponds to the cost. In order for us to handle your case, please contact us promptly via email at sales@hellstengears.com.

When exercising the right of withdrawal, there is always an administrative fee of 800 SEK excluding VAT (1000 SEK including VAT), and additional costs may be incurred in addition to the administrative fee.

ADDRESS
Hellsten Gears AB
Varbergsvägen 416
SE-439 73 Fjärås
Sweden

Sweden

CONTACT
+46 300 - 742 20
sales@hellstengears.com

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