Complaint report

Manual gearbox

Vehicles with suspected problems must be taken out of service immediately.
Consequential faults that occur due to continued driving are not covered by the warranty.
» Read our warranty terms

For fastest possible processing, you need to give us a complete picture of the problem. It is important that you answer all the questions and, in the case of free text answers, answer as extensively as possible. If we do not receive thorough answers regarding error description, error codes, etc., the processing can be delayed or even made impossible.

COMPLAINT REPORT MANUAL GEARBOX
Date *
Order no. or invoice no. *
Company name
Contact person *
The person we can contact if we need additional information.
Direct phone *
To the person we can contact if we need additional information.
E-mail *
To the person we can contact if we need additional information.
Contact person is the same person who performed the test run and troubleshooting *
- No
- Yes
Quality documents for troubleshooting and installation? *
- Missing
- Attached now
- Attached later
Attach check list (max 50 MB)
Attach diagnostic protocol (max 50 MB)
--- ABOUT THE VEHICLE --------------------------------------------------------------
Registration no. *
Meter reading (km) *
Type of vehicle *
- Commercial vehicle
- Private person (car)
Does the car regularly pull heavier trailers / is heavily loaded? *
- No
- Yes
These parts were replaced at the same time as the gearbox
- Clutch
- Flywheel
- Slave cylinder
- Release bearing
Attach work orders We need copies of the work order if one or more parts have been replaced. Attach these below.
Work order: Clutch (max 50 MB)
Work order: Flywheel (max 50 MB)
Work order: Slave cylinder (max 50 MB)
Work order: Release bearing (max 50 MB)
--- SYMPTOMS --------------------------------------------------------------
The symptoms are *
- Sporadic
- Constant
The symptoms occur when the gearbox (oil) is *
- Cold
- Warm
- Cold and warm
Did an error occur in a specific event? What happened? *
Is there a noise from the gearbox? *
- Yes, in some gears.
- Yes, constant.
- Yes, linked to speed.
- No
Does the noise disappear when you press the clutch?
- No
- Yes
Did the error occur immediately after installation or later? *
- Directly
- Later
If the answer is "later", when did the error occur?
Are the gears sluggish? *
- No
- Yes
If the answer is "yes", on which gears?
Have you adjusted the gear lever? *
- Noj
- Yes
Describe symptoms as detailed as possible *
Describe the error in the original part that was replaced: *
--- THE OIL --------------------------------------------------------------
Does the oil look normal? *
- No
- Yes
- Not checked
The oil level os *
- Incorrect
- Correct
- Not checked
Other comments about the oil *
City & date *
Form filled out by (name) *
*
- I certify that the information is complete and correct.

It is important that you answer all the questions and, in the case of free text answers, answer as extensively as possible. If we do not receive thorough answers regarding error description, error codes, etc., the processing can be delayed or even made impossible.

ADDRESS

Hellsten Gears AB
Varbergsvägen 416
SE-439 73 Fjärås
Sweden

CONTACT

+46 300 - 742 20
sales@hellstengears.com

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