• 2-year warranty on both refurbished and used units
• Warranty covers labor costs.
• Warranty covers shipping damage and lost goods.
• We guarantee that the part is ready for installation upon delivery and that the electronics of the part fit the vehicle (programming and adaptation may be required after installation).

The warranty is valid 2 years after the invoice date and the vehicle must have driven no more than a maximum of 40,000 km during the warranty period. The warranty period and mileage limitation apply to both refurbished and used products unless otherwise stated.For some products there are additional terms for the warranty to apply. Additional warranty terms appear on written order recognition and on the invoice.

• 1-year warranty on both refurbished and used units
• Warranty covers labor costs.
• Warranty covers shipping damage and lost goods.
• We guarantee that the part is ready for installation upon delivery and that the electronics of the part fit the vehicle (programming and adaptation may be required after installation).

The warranty is valid 1 year after the invoice date and the vehicle must have driven no more than a maximum of 40,000 km during the warranty period. The warranty period and mileage limitation apply to both refurbished and used products unless otherwise stated. For some products, special requirements are set for the warranty to apply. Additional conditions appear on the written order acknowledgment and on the invoice.

E.g. converters, drive shafts and coupling products.

• 1-year warranty on both refurbished and used units
• Warranty covers shipping damage and lost goods.

The warranty is valid 1 year after the invoice date and the vehicle must have driven no more than a maximum of 40,000 km during the warranty period. The warranty period and mileage limitation apply to both refurbished and used products unless otherwise stated. For some products, special requirements are set for the warranty to apply. Additional conditions appear on the written order acknowledgment and on the invoice.

Valid as of 15^th of Sep. 2020.

The security package (in Swedish Trygghetspaketet) is an optional extra that covers potential costs in connection with towing and renting a car, extra security should problems arise. The safety package can be selected as an optional extra when purchasing a gearbox, transfer unit, differential or turbo. Contact customer service if you would like more information about the Safety package before placing an order, or alternatively you can choose to add the Safety package in connection with your online order via the interactive quote.

Torque converter
Full warranty terms, valid as of 15th of Sep. 2020

The warranty is activated when the meter reading (at installation) and a detailed description of the original fault are submitted to Hellsten Gears AB. The information can be submitted when placing the order, when booking return shipping of the core or via e-mail sales@hellstengears.com, but no later than 14 days after installation.

Companies
Companies do not have a legal right of withdrawal. If you have any questions regarding the right of withdrawal for companies, please contact us via email at sales@hellstengears.com.

Private Individuals
Products may be returned in undamaged, unused condition (unmounted) and with an undamaged original packaging within 14 days from the delivery date. If the product has been handled to a greater extent than necessary and is not in substantially unchanged condition, Hellsten Gears AB reserves the right to make deductions for depreciation from the amount to be refunded. We will investigate whether any costs have been incurred and, if necessary, request compensation. In order for us to handle your case, please contact us promptly via email at sales@hellstengears.com.

When exercising the right of withdrawal, there is always an administrative fee of 800 SEK excluding VAT (1000 SEK including VAT), and additional costs may be incurred in addition to the administrative fee.

Special Ordered/Specially Manufactured Products
Companies and private individuals
The return right/withdrawal right does not apply to special ordered goods, i.e., goods that are not in our regular range or that are customized for a specific vehicle (or where parts or software have had to be acquired for a specific vehicle). A special ordered item incurs costs for us. We will investigate the costs we have incurred for the special ordered item and then present a claim for compensation that corresponds to the cost. In order for us to handle your case, please contact us promptly via email at sales@hellstengears.com.

When exercising the right of withdrawal, there is always an administrative fee of 800 SEK excluding VAT (1000 SEK including VAT), and additional costs may be incurred in addition to the administrative fee.