The offer is valid for 30 days from the date stated on the offer.
Delivery time can change, see below. 

All offered gearboxes, transfer units, differentials and turbos as well as spare parts presuppose that the customer's defective unit is returned. Failure to return will be charged afterwards (deposit does not normally need to be provided), this is called a core fee. The return unit must be returned within 14 days of delivery. Note that external damage means that part of the core fee is charged. The fee varies with the damage - therefore always inform customer service if the return unit has external damage when ordering.

Modern automatic and manual gearboxes require better quality oil than before, there are many different specifications to take into account. Durability and comfort are often affected by oil quality, therefore the right oil must be used. When we offer oil, we guarantee that the oil meet the car manufacturer's requirements.

The stated delivery time is to be considered as a delivery forecast. A stock item can never be reserved other than by ordering the item. Therefore, no guarantee is given that the stated delivery time applies until we confirm the order. 

Unless otherwise agreed, the cost of return shipping for the exchange unit is included in the offer. This means that there are two shipments is included in the offer, one outgoing and one incoming. The shipping note for return shipping is attached to the shipment or distributed to you in connection with the return shipping being booked.
» Return shipping is booked via our website 
Information and reminders about returns are sent by e-mail. For deliveries outside the EU: Any VAT and customs fees will be charged to the recipient. This is administered by the transport company. The shipping cost is VAT exempt.

• 2-year warranty on both factory refurbished and used gearboxes, transfer units and differentials.
  • 1-year warranty on borth factory refurbished and used turbos.
• Warranty covers labor costs.
• Warranty covers shipping damage and lost goods.
• We guarantee that the part is ready for installation upon delivery and that the electronics of the part fit the vehicle (programming and adaptation may be required after installation).
  » Read our full warranty terms

Ordered products that are not to your satisfaction may, in undamaged condition and with undamaged original packaging, be returned within 14 days from the delivery date. Returns may incur costs for us. We will investigate whether costs have been incurred and, if necessary, demand compensation. Contact our customer service immediately via e-mail sales@hellstengears.com if you wish to cancel your purchase.

The right of return/cancellation does not apply to specially ordered goods, i.e. goods not in our regular range or which are adapted to a specific vehicle (or where parts or software had to be procured for a specific vehicle). A specially ordered product incurs costs for us. We will investigate what overheads we have incurred for the specially ordered item and then submit claims for compensation corresponding to the cost. In order for us to be able to handle your return, you need to create a return case, you do this by contacting us via e-mail sales@hellstengears.com.